Returns

Return conditions

Conditions for returning products:

• The trial period of 5 days after receipt of the article(s) has not yet expired
• Article(s) is/are not worn / used
• Article(s) is/are undamaged

• Article(s) is/are provided with attached labels and/or stickers
• Article(s) is/are packaged, if possible, in original packaging with supplied warranty certificates and instructions for use
• Article(s) is/are provided with any gift items that you received when ordering

You have a cooling off period of 5 days to return the product without giving reasons, starting on the day of receipt of the product. From the moment of the return notification, you have 14 days to return the product.  The product can only be returned unused and, if possible, in original packaging. The return costs for returning the order are for your account. We will credit the amount within 14 days. You can also use the model form.

Download:
Return document

The product you return can only be unused and, if possible, in original packaging returned. For the return of the order, the return costs are for your account. We will refund the amount within 14 days if your return meets the return conditions.
For the refund we use the same payment method and the same account number as used for the order.

Are there any costs associated with returning? 
Returns within the trial period of 30 days are free of obligation. We will refund the full purchase price. Please note: the return shipping costs are for your own account. However, for products that are so damaged or contain traces of use that go beyond those necessary to determine the function, characteristics or nature of the product, you are liable. For this we reserve the right to charge costs.

How do I return the product?
You return your order with all delivered accessories and -if reasonably possible- in original condition and packaging. We therefore always advise you to carefully open the shipping box and original gasket so that you can use them again to return the order.

Please note:Is the product used just too much? For example, are the packaging missing or are the products dirty? Then you will receive 75% of the purchase price. In case of very serious damage you will receive 50% of the purchase price back. We evaluate this to measure.

To when can I return the product? 
You have the right to return the product within 30 days without reason. The withdrawal period expires 5 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the product(s).

How and when do I get my money back?
After you have submitted the return request, we will refund the amount as soon as possible in the same way as the original transaction was carried out. In any case, this will happen within 14 days. The refund of the purchase price will (after receipt of the return) be made on working days.  This concerns the entire purchase price.

Why do I have to pay the return costs myself and is it not free?
Our products are made with care and they travel long distances. We have chosen to offer the products for as low a price as possible instead of including return costs in the pricing (free returns do not exist). We also want the environment as little burden as possible, so we do not want to make returns too easy. So only buy products that make you feel really good! 🙂 Of course we understand when you are not satisfied.

Are there any exceptions?
Please note! The following items cannot be returned if the packaging is no longer sealed, for hygiene reasons (this is also determined by law):

• Yoni Eggs
• Yoni Sticks
• Yoni Hoops
• and all other Yoni products

Above items can only be returned when the item proves to be defective. Defects must be reported to Zenvol within 5 days of receipt.

Download:
Return document